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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffery Allison

November 19, 2024

5  out of  5
rating by Jeffery Allison
"Dan is accessible, informed, proactive, and professional. He sent a proposal for an insurance bundle that covered our cars and home and provided an analysis of the proposal compared to our current policies. He answered all our questions and made sure we were comfortable with the coverage."
We responded:
"Thank you for the thoughtful review, Jeff! It’s a true pleasure to work with you and I’m thrilled to serve as your local insurance professional here in Cleveland, Ohio. Be well!"
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Stephan Gunawardana

September 9, 2024

5  out of  5
rating by Stephan Gunawardana
"Good service"
We responded:
"Hi Stephan. Thanks for the 5-stars! We really appreciate the feedback. Providing great service is so vital nowadays and I’m glad you value that. Its a pleasure to serve as your personal, local insurance agent here in Cleveland & Akron Ohio!"
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Clinton Kieffer

September 3, 2024

1  out of  5
rating by Clinton Kieffer
"It doesn't matter how good you are with everything in life that can help pricing go down. Companies like State farm will find ways to push you down below the dirt. My auto insurance went up $50+ and they'll say it's because of a city move. Sorry, it's still really unethical and plenty of other crappy things. That type of increase can really wreck someone. I've been with them for years and did right by them every step of the way. These companies don't do right by the customer ever. They just continue to jack up rates. I wish for the day these companies face the karma that hopefully comes their way. Even if it isn't in my lifetime, people deserve better. The cost of living is atrocious and we need government to step in and hold them accountable because it's just for profit. They don't care. They don't need to increase anyone's rates."
We responded:
"Hi Clinton. I’m so glad we were able to chat today about this. I always appreciate the conversations with you. As we know, rates are set on the corporate side and we at the local agency are tasked with providing guidance and insights with coverage, policy options, and discounts. While we know that rates change from time to time, what doesn’t change is the high level of service you receive from me and my agency team, always ready to serve. "
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Sean Whitehurst

July 17, 2024

5  out of  5
rating by Sean Whitehurst
"Dan and his team have been great to work with. They helped transfer coverage from out of state with a move making it painless. They also supported numerous quote requests and were quick to help me finalize a new auto policy when I got a new car. State Farm in general has been a great insurer and Dan in a great representative of them."
We responded:
"Hi Sean! Thank you for the honest and detailed review. Its a true pleasure to serve as your personal, local insurance agent here in Mayfield Hts and Cleveland! Enjoy the new ride!"
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Alex Ciarlillo

April 17, 2024

5  out of  5
rating by Alex Ciarlillo
"Great service and really helpful in answering questions and breaking down policy details."
We responded:
"Thank you, Alex! Its a pleasure to serve as your local insurance agent here in Cleveland area! Always appreciate our convos together. "
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Becky Camposo

March 21, 2024

5  out of  5
rating by Becky Camposo
"Dan is very knowledgeable and helpful! We’ve had a great experience"
We responded:
"Thank you, Becky! Its a pleasure to serve as your personal agent for you and family! "
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Kunal Pathak

February 7, 2024

5  out of  5
rating by Kunal Pathak
"Dan and his team have done an amazing job for our family over the last 12 years to guide us with various insurance products offered by State Farm. Dan's professionalism and knowledge have helped us make the right choices for our family. He is extremely personable and goes above and beyond to ensure that his client's interests are best served. We highly recommend his services."
We responded:
"Hi Kunal. Thank you so much! Its a true joy to serve you and your family. And even better that its become more than just insurance. I appreciate you and all the conversations over the years! "
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Tim Holston

January 31, 2024

5  out of  5
rating by Tim Holston
"Professional and informative."
We responded:
"Hi Tim. Thanks for the 5-stars and great feedback! I really enjoy our conversations and love being your personal, local insurance agent for your home insurance and auto insurance here in Cleveland, Ohio (and all suburbs). Be well!"
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Carl Cascone

November 14, 2023

5  out of  5
rating by Carl Cascone
"Dan and his staff at State Farm have taken top notch care of all my insurance needs for years and years. I don't have enough room here to relate all the ways they have assisted me. Great people you can trust 👍👍"
We responded:
"Hi Carl! Thanks so much for the 5-star review. Its a true joy to serve you! Always happy to support you!!"
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E Fitzthum

September 28, 2023

5  out of  5
rating by E Fitzthum
"I have had 2 recent interactions with Dan and his office staff. One for the annuitization of our annuity and another for an auto insurance claim. Initially we hit a snag on the annuity. Dan was quick to reach out to the home office that actually does this service and get all of our questions answered completely. He responded often outside of business hours and even on a Saturday through calls, emails or text. The auto claim was handled just as efficiently and seamlessly. He is considerate and thorough in all his communications. He genuinely cares about helping his customers. I would highly recommend this agent"
We responded:
"Thank you for the great feedback and 5-star review, Elaine! Its a pleasure to serve as your personal, local agent for all things related to your accounts. Always happy to support. Thank you!"
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Nicholas Trudick

September 25, 2023

5  out of  5
rating by Nicholas Trudick
"My experience changing insurance policies was made extremely extremely incredible due to the hard work of both Dan and especially Beth."
We responded:
"Hi Nicholas. Thanks so much for the 5-star review! Beth and I appreciate the kind words. We’re thrilled to take care you with your insurance policies. Happy to support you as your personal, local agency here in Mayfield Hts, Ohio (and greater Cleveland area)! "
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Yana Kitrilakis

April 14, 2023

5  out of  5
rating by Yana Kitrilakis
"I had a wonderful experience with State Farm insurance agency. Dan and Mike helped me with all my insurance needs and made finding the right policy easy for my car and property. Dan and Mike attended to all my requests and questions expediently and effectively. I highly recommend Dan and Mike to all my friends and co-workers."
We responded:
"Hi Yana. Thanks for the feedback! We really appreciate the kind words and show of support. So happy to be your personal, local agent here in Cleveland, Ohio for your car insurance and your property! "
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Richard Kutnick

April 13, 2023

5  out of  5
rating by Richard Kutnick
"Dan Ritzenthaler and Mike Guerra always are reachable and transparent in all of my interactions with them. They have made a number of great suggestions for additions/removals of various coverages, and in the long run have helped to reduce several premiums or increase my coverages for pennies! I trust them with both of my autos, home, business, personal articles and personal liability umbrella policies. I HIGHLY recommend Dan's State Farm Agency to everyone who wants to insure that everything is covered (pun intended)!!"
We responded:
"Thank you, Rich! Having dedicated, honest conversations is what we do best. We always put our clients first. We are YOUR team and we’re so thrilled to support you with your auto insurance, home insurance, business insurance, and more here in Mayfield Hts and the greater Cleveland area! Be well!"
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Mike L

March 6, 2023

1  out of  5
rating by Mike L
"3:30 PM on a Monday afternoon and I was turned away by Maria. She explained it is too late in the day. I guess I will have to call another insurance company due to the fact that this office is too busy to take a new policy coverage for fill coverage insurance Thank you state farm appreciate all the help!"
We responded:
"Hi Mike. Thank you for reaching out here. We don’t have a Maria that works here so it must have been a different office perhaps? Our office hours are 9-5, M-F (and oftentimes we’re here beyond 5pm to take care of customer requests). We take great pride in honoring all requests, no matter what time of day it is. We’d be happy to help if you still need assistance."
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Bob Davidson

March 6, 2023

5  out of  5
rating by Bob Davidson
"Dan was very professional, personal and prepared for our initial meeting with him. He tailored our visit to our specific needs. His office team was very welcoming and friendly. We are looking forward to working with them long into the future. Andrea and Bob"
We responded:
"Thank you for the kind review! This really means so much for me and my team. Its a true pleasure to serve as your local insurance agent here in Cleveland, Ohio! "
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Andrew Simon

March 3, 2023

5  out of  5
rating by Andrew Simon
"Dan was extremely helpful in explaining our policies and where & if changes need to be made . Highly recommend for you Insurance needs"
We responded:
"Thank you, Andy. Really appreciate the review. So happy we were able to talk through options and educate on policy levels that fit best. That’s what its all about! "
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Kikema Workman

February 17, 2023

5  out of  5
rating by Kikema Workman
"Dan saved me money on my home and insurance and my renters policy combined. He is very honest and if he is not able to give you the best price, he will advise you on checking with other companies."
We responded:
"Thanks, Kikema! Appreciate the kind words. So happy to support you with your insurance policies here in Cleveland, Ohio! "
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Michael Ballard

February 17, 2023

5  out of  5
rating by Michael Ballard
"Wonderful"
We responded:
"Thanks, Michael! Its a pleasure serving as your local insurance agent in Cleveland. On behalf of Terry, Mike, Beth, and myself….we appreciate it. "
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Jen Meier

October 26, 2022

5  out of  5
rating by Jen Meier
"Dan is a responsive and knowledgeable agent. We had occasion to speak about potential changes to my auto policy and he asked me questions for consideration which I appreciated. You can tell he genuinely cares about his clients and wants to make sure they carry the correct coverage and coverage limits. It’s always great to know your local agent. This is one thing I have come to appreciate about State Farm over the years (and probably the major reason I stay with them). They won’t necessarily be the lowest price but the service they provide is always top notice. And Dan is a great representation of State Farm."
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Michele Kay

October 12, 2022

5  out of  5
rating by Michele Kay
"I have been a client of this State Farm office for many years. Their personalized service ( even asking about my family, my recent travels, etc), their trusting relationship, and their prompt communication whether an in person appointment, an email, or a phone response is amazing! Terry and Dan fully explain my policies, looking to provide the appropriate coverage at the right price. And with Mike and Beth's support, this office provides a strong team. I know I can count on Dan Ritzenthaler's office!"
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Gardner Dean Patterson

October 12, 2022

5  out of  5
rating by Gardner Dean Patterson
"Dan and his team are great. They are very personable and friendly. They try to respond to your calls as quickly as possible. We feel our home and are cars are in good hands with State Farm!"
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Doug Bell

September 28, 2022

5  out of  5
rating by Doug Bell
"Dan and Mike have been super friendly and helpful throughout my process of switching insurance companies. Very happy to be working with them! Excited to meet the rest of the team here!"
We responded:
"Thank you, Doug! So happy to support you with your auto insurance and renters insurance here in Cleveland, Ohio. Mike and I have really enjoyed our conversations with you. Welcome to our Agency Family!"
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Laura Bolin

May 15, 2022

5  out of  5
rating by Laura Bolin
"Dan provides top quality service for his customers. He is willing to take the time to answer any questions you have and provide you with options, along with the pros and cons of each policy."
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Steve S

April 6, 2022

5  out of  5
rating by Steve S
"We have been working with Dan for almost a decade now. He and his team have provided our family with exceptional service. They are always there when we need an answer. I can't recommend Dan enough."
We responded:
"Thank you, Steve! Its a true pleasure to service your family over all these years. Thank you for the business!"
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Ken Burge

March 9, 2022

5  out of  5
rating by Ken Burge
"Dan is professional, knowledgeable , prompt and reliable. I recommend him highly"
We responded:
"Thank you, Ken. Appreciate the kind review. So happy to support you with all your insurance!"